+44(0)1633 276003 [email protected]

1. Definitions

  1. “I” and related terms mean Peter Wright of 542 Chepstow Road, Newport NP19 9DA, trading as Netcentrics.co.uk, and any parties authorised to act on my behalf.
  2. “You” and related terms mean the client and any parties authorised, by mutual agreement, to act on their behalf.
  3. “In writing” means letter or email – not SMS, chat or other forms of hard-to-archive text.
  4. “Content” means non-struc­tural com­ponents of a system e.g. illus­tra­tions rather than back­ground images.
  5. A “platform” is a com­bin­ation of hardware, oper­ating systems, browsers and plugins.
  6. “For clarity”, “For example” or “e.g.” begin non-binding points or examples intended for guidance only.
  7. “Month” means one cal­endar month, ending on the 28th day of each month, unless oth­erwise stated.
  8. “Third-party assets” means products and ser­vices provided in asso­ci­ation with other parties.
  9. “Consulting” means work or dis­cus­sions not requiring site edits or document/other asset creation.
  10. “Project” means site builds, or other dis­crete blocks of work expected to last more than a day, excluding ongoing services.
  11. “Deliverable” means an deliv­erable asset or resource agreed in writing, not tools, notes or other resources used in the work.
  12. A “round of revision” com­prises a single col­lated list of change requests.
  13. “Schedule” means the time booked for a project and any time-based mile­stones within that.
  14. “Scope” means the work and fea­tures spe­cified for inclusion in a project.
  15. “Estimate” means any costed pro­posal for a Project.
  16. “IP rights” means Intellectual Property rights such as copyright.
  17. “Minor security updates” are those unlikely, in my sole opinion, to visibly affect your site.

2. General Conditions

  1. Normal business hours are 9am to 5pm, Monday to Friday, except Bank Holidays.
  2. Meetings are by appointment only, during normal business hours.
  3. Email (via [email protected]) is the pre­ferred form of com­mu­nic­ation. I aim to respond to such emails within two working days from receipt, but cannot guar­antee 24 – 7 support.
  4. You agree to keep me informed of your current contact details, or to accept all liab­ility for failing to do so.
  5. All Proposals, Estimates and other doc­u­ments are con­fid­ential unless oth­erwise agreed in writing.
  6. Unless oth­erwise stated in writing, any prices or schedules are non-binding Estimates, valid for 14 days from date of issue or until a start date pre­vi­ously agreed in writing, subject to my availability. 
  7. You agree to check and/or test deliv­er­ables promptly on receipt or when feedback is requested, and that failing to report any con­cerns within 7 days of either event shall con­stitute acceptance of the work as-is.
  8. I may refuse work at my sole dis­cretion, refunding any rel­evant pre­pay­ments made (less trans­action fees). For clarity, I don’t build political, reli­gious or adult sites, or those pro­moting abusive beha­viours or fake news.

3. Rates & Payments

  1. Whilst Projects may be charged in instal­ments as described under “Projects”, all other work and support requires pre­payment in full, either as an Ongoing Service (e.g. main­tenance plans) or Credits. Billable hours include but are not limited to: support & con­sultation, research & design, coding, content cre­ation & editing, testing & troubleshooting.
  2. All invoices are due on receipt unless a later due date is listed on the invoice. Invoices are issued in, and must be paid in, GB Pounds. I do not cur­rently charge VAT. Invoices are issued by email, in PDF format. I accept cash, bank transfers (e.g. BACS, GoCardless), PayPal and most major credit cards – but not cheques or P.O.s.
  3. Credits
    1. Rates for credits are listed at https://netcentrics.co.uk/rates/
    2. Each credit covers one hour of bil­lable time, or other fixed-price ser­vices of the same price or less.
    3. Any leftover frac­tions of credits will be lost unless topped up to a full credit within one month.
    4. Credits are non-refundable, and expire unless used within 12 months of purchase.
    5. Any over-pay­ments on your account will be con­verted to credits for future use.
  4. Late Payments
    1. Invoices are paid when funds clear in my account.
    2. Outstanding pay­ments must be settled before any agreed work con­tinues, including transfer of ownership/IP rights or further deliverables.
    3. I am not liable for any con­sequence of delayed pay­ments, including delays to projects.
    4. Late payment of third-party costs may lead to ter­min­ation of asso­ciated ser­vices or licenses without warning, along with the irre­vocable loss of any asso­ciated data – you accept all risks and liab­il­ities asso­ciated with this including any costs incurred for react­iv­ating and restoring them.
    5. After 30 days, overdue invoices incur 3% monthly interest plus a £40 admin fee.
    6. Any pay­ments first apply to any finance costs, then third-party expenses, then the oldest remaining invoices.
    7. Invoices over 90 days overdue incur sus­pension of all ser­vices until all out­standing pay­ments are settled. I may also seek legal remedy and/or cancel the con­tract without refund.
    8. You agree to pay any bank, legal, recovery or other fees relating to late, bounced or dis­puted payments.

4. Projects

  1. No guar­antee of price or avail­ab­ility for a project can be given without an agreed start date (within three months of this con­firm­ation) and a non-refundable booking fee of 10% of the initial estimate (minimum £100), which shall be deducted from the remaining project cost if it starts on the agreed date — beyond which, prices and avail­ab­ility can no longer be guaranteed.
  2. Unless oth­erwise agreed in writing: 
    1. Estimates include one optional round of design or content revision.
    2. Projects booking up to one week of work com­mence on pre­payment in full. Otherwise, work begins on payment of 50% of the Estimate, with interim pay­ments of £2000 (or the remaining balance, if less) every 28 days there­after until the full balance is paid.
  3. As pro­jects book my time for bespoke work requiring effective, ongoing col­lab­or­ation from both parties, project pay­ments are non-refundable and due on schedule even if pro­gress is delayed.
  4. Projects shall be made live, final assets delivered, and own­ership of deliv­er­ables trans­ferred on set­tlement of the final balance or later if requested. For clarity, if you feel you project is ready, you may pay the final balance early to expedite launch, or delay launch until your regular pay­ments have settled the balance.
  5. Unscheduled delays arising on less than 28 days’ notice shall add a res­cheduling fee of £100 per full seven days of delay to the final balance due. Any pre­dictable delays spe­cified and agreed in writing before the first project payment shall not incur this fee.
  6. As small unscheduled delays can add up, one week of project overrun per four weeks (or part thereof) of the ori­ginal project schedule shall be allowed without further cost. Beyond this, further overrun shall add a £100 res­cheduling fee per full week of such delay to the final balance due.
  7. Any work requested that, in my sole opinion, changes the agreed project scope will incur further fees, payable before work con­tinues. At my sole dis­cretion, they may instead be added to the next scheduled payment due.
  8. Should you cancel a booked project prior to its com­pletion, you agree to pay a can­cel­lation fee of 25% of the remaining balance, in addition to any out­standing invoices and project expenses already incurred.
  9. Unless expli­citly listed, Project Estimates do not include third-party asset costs or expenses (e.g. premium tem­plates, plugins or other licenses), or re-coding of any pre-built themes or plugins used (beyond standard cus­tom­isa­tions and configurations).
  10. You agree to ensure all mission-critical fea­tures are spe­cified in advance, or to bear the cost of adding them later.
  11. Projects include one week of free support (to a maximum of four hours each week) per four weeks (or part thereof) of the ori­ginal project schedule, to deal with any issues you report that would, in my sole opinion, have fallen within the scope of the project.
  12. If a “fixed price quote” is agreed in writing, the sum quoted shall include up to three rounds of revision and res­cheduling fees shall only apply if overrun or an indi­vidual unscheduled delay exceed four weeks. No further adjust­ments to these terms shall be assumed or implied.

5. Ongoing Services

  1. Ongoing Services are provided subject to fees being paid monthly in advance.
  2. Ongoing Service con­tracts renew at the end of each term unless can­celled at least 28 days in advance.
  3. Cancelling an Ongoing Service incurs a fee equal to the amount required to cover to the end of the current term.
  4. Unless oth­erwise stated in writing, Ongoing Services renew auto­mat­ically at the fol­lowing terms: 
    1. Annual: domains, hosting (including any ser­vices packaged with the hosting), SSL cer­ti­ficates, software license pay­ments and any other ser­vices spe­cifically described as annual ser­vices or renewing annually.
    2. Every 3 months: any ser­vices spe­cifically described as quarterly ser­vices or renewing quarterly.
    3. Monthly, with a three-month minimum term: all other ongoing services.
  5. Any refunds of Ongoing Services shall be limited to the last payment made for that service.
  6. Unless oth­erwise stated, any addi­tional fees incurred by Ongoing Services remain bil­lable. For clarity, these may include license renewals, advert­ising, “APIs” (third-party system access) and other fees — but will gen­erally be dis­cussed in advance. Some (e.g. advert costs) may vary con­stantly. Any regular fees will typ­ically be added to a payment plan where feasible.

6. Third-Party Services

  1. You authorise me to act as your agent for any third-party assets required and agree to abide by their terms.
  2. You accept that the terms, spe­cific­a­tions and costs of third-party assets may change without notice.
  3. Where ser­vices are provided through sites other than https://netcentrics.co.uk, any Terms listed on those sites shall supersede this Agreement for the pur­poses of those ser­vices only.
  4. Any domains you pur­chase through me will be registered to a name and address des­ig­nated by you. For clarity, I nor­mally retain admin­is­trative control for your con­venience and protection.
  5. You agree to consult me before engaging com­peting ser­vices. For clarity, my advice and ser­vices are backed by decades of exper­ience, so engaging others who undermine that is counterproductive.

7. Copyright & Intellectual Property

  1. You accept sole respons­ib­ility for ensuring that any asset use com­plies with its licensing, and all liab­ility for any misuse.
  2. Any final logo designs that I provide shall be trans­ferred with All Rights, although you agree that I may use such designs an example of my work unless a Non-Disclosure Agreement has been signed by both parties.
  3. Unless super­seded by com­ponent licenses or an explicit rights transfer agreement, my con­tri­bu­tions remain my Intellectual Property (IP), licensed to you for the dur­ation of this con­tract and subject to full payment of all invoices, as follows: 
    1. The License shall not limit or restrict any uses free from copy­right under applicable laws.
    2. The License shall be a worldwide, royalty-free, non-trans­ferable, non-exclusive license to use my con­tri­bu­tions both within the work for which they were provided and for advert­ising across all media unless this would, in my sole opinion, be pre­ju­dicial to my reputation.
    3. The License does not include access to code, source files or other resources not provided by you, or the right to use my con­tri­bu­tions in other works except as advert­ising assets.
    4. I reserve all rights relating to Attribution, Modification, Resale, or Duplication of my con­tri­bu­tions, including the right to visible credit wherever my con­tri­bu­tions are used (with a web link if applicable) and to promote them as examples of my work.
  4. If you want to pur­chase IP rights for bespoke coding, design or other assets that I have created, I’m happy to discuss that, as out­lined below. N.B. For clarity, many sites use licensed or open-source com­ponents, so I can’t offer you IP rights I don’t own.

    1. Where a transfer of rights is agreed, no rights shall transfer until payment is received in full for those rights.
    2. If you choose not to buy IP rights to bespoke work and another party makes a reas­onable offer for it, I will first attempt to notify you. Should you offer at least 90% of the other party’s offer within 14 days of me sending such a noti­fic­ation, your offer will be pre­ferred, although I am not obliged to accept either offer.

8. Privacy, Security & Legal Compliance

  1. You authorise me to collect, hold and process data on your behalf and to transmit it outside the European Economic Area when necessary to provide the ser­vices you require. For the pur­poses of your data, I am a Data Processor acting under your direction.
  2. Your data and that of your site vis­itors won’t be shared unless authorised by you or required by UK law.
  3. I collect data on you as a client (primarily contact data) in order to fulfil my con­tract with you, for legal com­pliance reasons (e.g. keeping accounts), and for legit­imate interests such as ensuring I provide you with rel­evant, useful inform­ation. For this data, I act as the Data Controller.
  4. Any data you provide will be stored securely and used solely to com­plete my business with you.
  5. You accept sole respons­ib­ility for ensuring that your system and its users comply with all applicable laws and terms and agree to indemnify me against any con­sequence or costs of any breach of such rules.
  6. You agree not to send spam and accept all risks and liab­il­ities arising from any such accus­a­tions against you, including any costs to me.
  7. I may suspend, refuse to provide, or cancel ser­vices or licenses imme­di­ately without refund or liab­ility if in my sole view, they are being used illegally, pro­moting illegal or widely offensive beha­viour, or may breach rel­evant terms.
  8. Full admin­is­trative, FTP, code and/or shell (server) access are not nor­mally provided. If any these are provided, you accept all risk and liab­ility asso­ciated with any faults or security breaches, including indem­ni­fying me against any con­sequence or costs of any such breach.
  9. You accept all risk and liab­ility asso­ciated with any security breach, including indem­ni­fying me against any con­sequence or asso­ciated cost.

9. Acceptance & Guarantees

  1. Any payment you make to me shall con­stitute acceptance of these terms.
  2. Payments for any portion of work already com­pleted shall confirm acceptance of that work as-is.
  3. All deliv­er­ables shall be deemed accepted as-is seven days after delivery unless you inform me oth­erwise in writing.
  4. You accept minor dif­fer­ences in appearance or beha­viour across plat­forms as long as mission-critical fea­tures are usable on most plat­forms used by the intended audience.
  5. Payments for project deposits, third-party costs and work invoiced after acceptance are non-refundable. Other pay­ments carry a 14-day money-back guar­antee for items that do not meet their agreed written specification.
  6. Anti-Hacking Guarantee: Whilst 100% security is impossible, sites built by me on my “Pro Hosting Plus” service or higher include security update main­tenance. Should any of these sites be hacked, I will provide up to 8 hours of free work to restore the site to a pre­vious clean state, if pos­sible. Using weak or shared pass­words, or granting admin access to others, inval­idates this guar­antee. I cannot be held responsible, or provide free support, for aspects of security that I do not fully control.

10. Limitations

  1. I cannot be held liable for issues beyond my reas­onable control, including but not limited to outages, traffic vari­ation, sales per­formance, or hacking.
  2. I cannot be held liable for issues not agreed in writing, or any actions taken without, or against, my advice.
  3. My liab­ility for losses arising from any advice or service is limited to the price charged for that advice or service.
  4. No war­ranty is provided on third-party assets or ser­vices beyond that provided by their originators.
  5. I cannot be held liable for any special, incid­ental, con­sequential, pun­itive or exem­plary damages, or any loss how­soever caused other than by demon­strable neg­li­gence on my part.
  6. Any advice on legal or non-web-related matters is provided without war­ranty – you accept all liab­ility for any con­sequence of taking such advice. For clarity, you should check any rel­evant leg­al­ities with a qual­ified lawyer.

11. Cancellation and Complaints

  1. You accept that the ever-changing web can break live systems and that fixing such problems incurs further costs.
  2. Complaints should be resolved by simply talking to me – if no mutually acceptable solution can be found, either party may ter­minate this con­tract by set­tling any out­standing invoices and providing 28 days’ notice in writing.
  3. Should this con­tract be ter­minated for any reason except demon­strable neg­li­gence on my part, any out­standing expenses and fees for work already com­pleted shall be payable immediately.
  4. Fees for third-party ser­vices, including payment pro­cessing and bank fees, are non-refundable.
  5. You accept sole respons­ib­ility for keeping copies of your content, under­standing that some plat­forms do not allow transfer of content, code or other assets. Transferable assets that you have bought out­right will be provided on can­cel­lation provided all invoices have been settled and ongoing ser­vices are paid to the end of their current term.
  6. If you issue a chargeback on any sum paid to me without my prior written agreement, you accept liab­ility for any fees, losses, admin­is­tration costs or other expenses incurred in recouping sums con­trac­tually due to me.
  7. If a refund is issued, any pur­chased resources may be trans­ferred to you in lieu of the price charged for them.

12. Modification, Jurisdiction & Severability

  1. Any payment made to me shall con­stitute acceptance of the terms pub­lished at https://netcentrics.co.uk/terms/ at the time of payment.
  2. I may modify these general terms at any time by updating them online at https://netcentrics.co.uk/terms/. I may also apply more spe­cific terms or modi­fic­a­tions to a given project by written agreement. Should any change prove unac­ceptable, you agree to notify me in writing before making any further payments.
  3. This agreement is subject to the law of England and Wales; any legal dispute will be settled in the United Kingdom, under the jur­is­diction of the Courts of England and Wales.
  4. If any pro­vision of this Agreement is held to be invalid, illegal, or unen­forceable, this shall not render void the remaining pro­vi­sions – such an inval­idated pro­vision shall be amended only to the extent required for it to become valid, legal and enforceable.
  5. This Agreement con­sti­tutes the entire agreement of the parties relating to con­di­tions of work, super­seding all prior com­mu­nic­a­tions, under­standings and agree­ments relating to these matters, whether oral or written.

The under­signed agree to all terms and con­di­tions above:

For The Client:

Company: ________________________________

Signature: ________________________________ Date: __________________

Signature: ________________________________ Date: __________________

For Netcentrics.co.uk:

Signature: ________________________________ Date: __________________