Small Business Website Maintenance
Vital Website Support to Help You Get Results
Small business websites are not fire-and-forget projects. They need regular, affordable website maintenance and support from an experienced web designer.
A website support and maintenance plan helps you grow your business online. Most small business owners are too busy to keep up with digital marketing trends, let alone deal with complex edits and site fixes.
Regular support plans also tend to turn complex, “Please explain how to do this” requests into simpler, “Please do this” ones. That saves you even more time and money.
Specialist Small Business Website Support
Still, website support teams rarely understand small business needs. They don’t know what it takes, or the challenges you face. I’ve mentored multiple award-winning web support teams, so trust me on this.
With lots of other clients to support, standard website help desks can’t help you with things like proofreading or assessing marketing strategies. Having supported small businesses since 2005, that’s part of what I do.
Thanks, Pete -- your advice is like gold dust! — Janet L. Website Maintenance:
Small Business Website Maintenance Options
Basic Website Maintenance & Support Plan
- Up to an hour of website maintenance or consultation per month
- 20% off1 any further support needed
- Email or phone2 support
- Over 25 years of web design and development experience
Get decades of experience on tap! For just £60 per month, this support plan offers:
- Up to one hour of website edits or consultation per month
- Reduced rates1 for any further support needed
- Email or phone2 support
- WordPress maintenance (if applicable)3
1 Just £40/half hour — saving £60/hour vs. PAYG Support
2 9am-6pm Mon-Fri by appointment (or for emergencies, subject to availability)
3 Vital security updates to keep WordPress sites safe
The Basic Maintenance Plan has a six-month minimum contract, then renews quarterly.
Budget Website Maintenance & Support Plan
Don’t want much support? Maybe just a little experienced advice occasionally for peace of mind? In that case, for just £40 per month, this affordable website maintenance plan offers:
- Up to 30 minutes of website edits (only) per month
- Reduced rates1 for any further support needed
- WordPress maintenance (if applicable)2
- Email support only
1 Just £40/half hour — saving £60/hour vs. PAYG Support
2 The vital security updates needed to keep WordPress sites safe
The Budget Support Plan has a six-month minimum contract and then renews quarterly.
Pay-As-You-Go Website Support
Most website work needs discussion, analysis, design, implementation and testing. Yet none of these can be predicted precisely. So if you aren’t on a hosting/support plan, but need ad hoc help, prepaid Credits can simplify billing.
Each PAYG Website Support Credit covers an hour of support. Credits are non-refundable and expire if not used within six months of purchase.
Not sure how many you need? Ask me.
Multi-day projects attract reduced rates, so please contact me if you think this may apply.
Need Website Maintenance — And More?
If you’re looking for website support with hosting, my web hosting packages offer a better deal. It’s easier to support sites on my own systems, and I like to look after my clients. So those plans include security maintenance and discounted support.
Similarly, if it’s search engine optimisation that you really need, my small business SEO packages have got you covered. SEO takes several hours per month of ongoing work, so those plans cover such tasks at a reduced rate of £60/hour.
Oh my goodness, thank you so much! In over 20 years of online retailing this is the best and most comprehensive bit of help I've ever had relating to the dreaded SEO. I really appreciate it - many thanks again — Barbara H. SEO:
Why Business Websites Need Support
Running a website well isn't easy.
Starting a business is rarely easy, as growth only occurs outside the comfort zone. Negative "advice" from well-meaning yet inexperienced, risk-averse friends and family doesn't help. So an experienced advisor who can help you analyse ideas, stick to the good ones and manage change can be a valuable ally.
Because online marketing evolves rapidly, there's lots to learn — and lots of bad or outdated "advice" around. There's no silver bullet, but experience can help you side-step costly experiments as you learn what strategies work best for you.
Still, there are some common factors to success. These include practice, patience and perseverance; investing in marketing; focusing on stats trends, not snapshots -- and getting experieced help instead of wasting time and effort.
Why Websites Need Maintenance
Many sites unknowingly (and often invisibly) spread malware to visitors. Hackers find new ways to exploit sites every day. No site is too small to be a target. Also, obsolete data can mount up in unmaintained systems, adding seconds to every page load, crippling SEO and sales.
Left unchecked, such factors can break any site. So regular website maintenance is business-critical.
Why Get Support From Netcentrics.co.uk?
On the systems I build, I can access code that's normally hidden to prevent hacking or accidents. Stuff that DIY platforms don't even let their own support agents touch. With that, and three decades of site-building and business experience, I can achieve more than most.
Besides, most small business owners are too busy to maintain your site regularly -- and the processes are easy to forget. I do this stuff every day. So it's generally simpler and far more cost-efficient for me to do stuff than to explain it repeatedly.
Still, here's why my support is truly unique:
- When I started building websites in 1996, under 500,000 existed.
- I've specialised in supporting small startups for almost 20 years.
- Unlike most agency staff and freelancers, I've run small businesses (offline and online) for over 35 years.
- I spent several years mentoring award-winning tech support teams for several of the UK's first major ISPs (back when that required understanding how the tech worked).
As a few folks have said in network meetings, "Oh wow — you're one of the originals!"
Yes, I suppose I am — and it makes a difference. That's why I can help you solve business problems most agency staff and other freelance designers have never experienced.
Pete is an amazing human and the ultimate expert. He does not sell for selling sake and gives honest advice all through. He has taken my website from strength to strength till it comes up high on the organic listings. I whole heartedly recommend Netcentrics for anyone wanting website related advice, thanks Pete :-) best wishes Dr Prashant Murugkar Pete has been patience personified, helping me to navigate a website I inherited for an event I am responsible for. But for him I would probably have broken the back end repeatedly. Pete has been incredibly helpful and supportive, above and beyond what was required. We're a tiny business, and from helping with the initial web design to SEO advice and inevitable tweaks and changes as the business develops, Pete has been patient and full of sage advice. We cannot recommend him more highly! Thanks, Pete! Since you updated my site, business has gone crazy – I now have more work than I know what to do with! I use Netcentrics for all my business needs. Always a professional, super-prompt and to date flawless service. Excellent. A fantastic service! We are a small business just starting out with a new venture. Pete at Netcentrics has gone above and beyond to provide us with not only a fantastic website, but also invaluable business and marketing advice. The whole process has been incredibly positive and beyond what we expected compared to previous experiences. He is incredibly knowledgeable and supportive. His support did not stop at the end of the website build, he has continued to make himself available ensuring that we know how to maximise use of the website for our start up. We wouldn’t hesitate to recommend Pete to anyone. Thanks, Pete — your advice is like gold dust! Oh my goodness, thank you so much! In over 20 years of online retailing this is the best and most comprehensive bit of help I've ever had relating to the dreaded SEO. I really appreciate it - many thanks again You’re amazing — highly recommended! Amazing service. Professional and outstanding company to deal with. Pete has great understanding with online requirements and core issue's. Spent hours on the telephone explaining and working on the website to bring it up-to-date. Noting but gratitude and respect to Netcentric. Highly recommend to any one through my experience they have gone above and beyond. Pete is the most professional and knowledgeable web developer I have experienced since 2016 as I have had many since. You won’t regret. I highly recommend him. Pete is a professional and very helpful. I needed an online booking system for my driving school. He completed the job as promised. He is very easy to work with. I can t be any happier. I will in touch again if I need help in the future. Thank you Pete!! It has been pleasure working with you ! Peter expertise is exactly what I needed . When I have ideas Pete makes them work. I could not run my website without him Can't recommend him highly enough. He was extremely professional, laid out exactly what we needed to do and his role within that, setting expectations all round very clearly, and working within our budgetary constraints to set clear boundaries. He was extremely prompt and punctual in his responses and work. He was also extremely patient with his recommendations and explanations, which were clear and simple to follow. Excellent value for us as a charity. We're very grateful to him - he was a real pleasure to work with. knowledgeable and professional service designing and building a website for a local SME business. Very helpful staff who really understood the problem and dealt with it. First rate! Knowledgeable, professional and creative. I would absolutely use Netcentrics again for future projects. Amazing, professional service and speedy communications. Very impressed and highly recommended. Netcentrics designed, implemented and have maintained our company website for many years.If you want a secure and reliable website I strongly recommend Netcentrics. I can’t say enough good things about Netcentrics.co.uk - thorough, knowledgeable, dedicated and innovative. Highly recommended. Very pleased with my new e-commerce site from Netcentrics. Very professional, knowledgeable, and highly recommended. I have been using Netcentrics' SEO service and they have impressively managed to get over 250 of my keywords onto the first page of the search results. A very friendly and thoroughly professional service. Highly recommended. Many thank's Pete for all your advice and expertise over the years. A first class professional service and excellent value for money. Just saw that my site is now in 2nd place on the first page of Google. I’m not sure what you have done, nor do I understand it, but it worked! Many thanks! It is a pleasure dealing with a professional with a high degree of technical skill allied to a ‘can do’ positive attitude. Your ability to explain technical concepts in layman’s language is also a great advantage. I would have no hesitation in recommending your services. Excellent and professional work from beginning to end. Pete was open to ideas and able to make suggestions on how to develop my site. Fast, friendly, efficient service that exceeded the spec and made a complicated job hassle free for me. Five stars, would highly recommend and would happily employ again for all things web and internet based. A flourishing web designer, who is thorough and meticulous in everything he does. Will create a great looking unique and professional website particular to your needs. Pete is one of the most creative, reliable, competent and ingenious people it has ever been my very great pleasure to work with. There is no problem he can’t find an ingenious and unexpected way out of, and he has a work ethic you could bend horseshoes around. I cannot recommend him highly enough for his breadth and depth of knowledge and his total commitment to whichever project he is currently undertaking. DogLost is the UK’s largest community of pet owners and rescuers. Other developers have struggled to meet our needs, but since Peter rebuilt our site and support systems we have gone from strength to strength, winning major awards including the 2013 Innovation Award from the International Fund for Animal Welfare. We couldn’t have done that without him. Cody's Pet Deli is an online business that sells pet food & accessories. Approaching Pete to set up a new website was the best move I have made. We wanted a system that was easy to navigate and look good when customers shop online.Pete made the whole process simple and dealing with him was a great pleasure. He can't do enough to help and solve any problem that may arise. I would highly recommend Pete for his experience and knowledge and total dedication to see the project through to final conclusion.Steve H.Dr Prashant Murugkar
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