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Website Maintenance & Fixes

Website MaintenanceIs your website per­forming as well as it should? Probably not — unless you have a pro­fes­sional web designer doing regular website main­tenance and fixes.

Web­sites aren’t “fire-and-forget” pro­jects. Those treated as such invariably fail. They are mar­keting vehicles in an ongoing race against  your com­pet­itors. So, they won’t get you far without the right fuel (great content), good driving (digital mar­keting) and regular main­tenance.

Unfor­tu­nately, some designers don’t offer ongoing website main­tenance; others only support sites they’ve built them­selves. Sadly too, amateur, cheap or inex­per­i­enced designers often dis­appear, leaving clients high and dry.

If some­thing like that has happened to you, you’re in the right place. I do offer fixes for third-party sites. In fact, I’ve saved several third-party pro­jects over the years.

How can I help you?

Beyond helping your site grow with SEO, Social Media, Video Mar­keting and Content Mar­keting you mean? Well, many web­sites have problems with:
  • Mobile-friend­liness — mobile web use is the norm, so you’re losing sales if your site fails Google’s mobile-friend­liness test
  • Security — “SSL” security is good for SEO, and vital if you’re selling online or pro­cessing visitor data. Editable sites also need regular security updates, being easier to hack than non-editable ones
  • Speed — vis­itors won’t wait for slow sites. It’s rarely pos­sible to get perfect scores on speed tests like GTmetrix, but it’s worth getting the best you can
  • Con­version Rates — all the ele­ments above affect how likely vis­itors are to become cus­tomers, but so do layout, usab­ility and content. “Con­version Rate Optim­isation” (CRO) is the science of improving your bottom line

…or you may just want to fix or add fea­tures to your site, or feel it’s time for a redesign; sites can look dated in just a few years.

Website Maintenance Options

Security Update Maintenance

Security updates are so important for editable sites that my “Pro Hosting Plus” and “Business Hosting Plus” packages both include them as standard. If you want to use a dif­ferent host, I can offer similar updates for Word­Press-based sites (given full access) for just £40 per month.

Other Site Troubleshooting & Maintenance

Editable sites make it easy for you to do content updates yourself, and my “Basic Hosting Plus” package includes up to one content update per month. Beyond simple content updates though, coding is usually needed. Most tasks involve dia­gnosis, design (whether for content or code solu­tions), imple­ment­ation, testing and feedback from you. These can rarely be pre­dicted pre­cisely, so prepaid main­tenance credits sim­plify billing. Each credit nor­mally covers an hour of work.

My website main­tenance “Care Plans” are highly recom­mended, as regular pay­ments let me offer ser­vices at better rates. Unused credits don’t expire, so building up credits on a Care Plan can be a great way of spreading the cost of work that you’re planning for the future.

Monthly Credits12510
Care Plan (Monthly)£80
Altern­at­ively, you can prepay for credits in blocks as needed (“Ad Hoc”):
Ad Hoc Credits161230
Block (One-off)£90£480£900£2100

Credits are non-refundable, but stay on your account until used. Care Plans have a minimum six-month con­tract, then renew monthly. I don’t cur­rently charge VAT. Care Plans also limit the base price of any “top up” Credits needed if the work requested exceeds your plan, as noted above.

Site Maintenance FAQS

How can I buy site maintenance credits or a Care Plan?

If you’re a new cus­tomer, please contact me first, to make sure I can help you, then agree to my Terms. I accept several forms of payment and can provide links to make this easier.

Why do I need a Website Care Plan?

Search engines promote sites that get regular content updates. You may know the older info on your site is still current, but Google doesn’t. So if your site hasn’t changed for several months, it will start to lose out to your com­pet­itors. Those missed sales are the cost of inaction.

That’s why editable web­sites are far more cost-effective in the long run than cheaper, basic sites. Web­sites with blogs are espe­cially easy to update, as the blog format lends itself to short posts about current news. They also accu­mulate more and more content over time, making your site a bigger target for vis­itors to find.

Still, finding the time to publish an update every month or two can be tricky. The web changes rapidly, too — both in terms of design trends and tech­nology best-prac­tices like usab­ility and security. So, even if you can add content yourself, you’ll occa­sionally need more in-depth help.

…and if you can’t find the time to update your site yourself? That’s where my content mar­keting ser­vices can help. If you have a blog, I can provide art­icles for you from £75 each. If you’re on a Care Plan, that can translate to 1 Credit per 500 words.

On the other hand, if you’re serious about pro­moting your site to drive more sales, my “SEO Plus” plans are even more cost-effective. These now include content mar­keting, starting at just £5 per day.

How can I help to keep costs down?

Beyond buying credits in bulk, here are a few more ways to keep your website main­tenance cost-effi­cient:

  • Provide as much info as pos­sible up-front. This includes content, details of the problem, and (if it’s the first time I’m working on your site) the fol­lowing login details:
    • An admin login for your CMS, if applicable
    • An (S)FTP account login (including the server name and any other rel­evant details)
  • Book early. My time is in demand. If you have a deadline, don’t leave it until the last minute — or even the last day, week or month! If I have to work overtime to meet your deadline, every two hours (or) part of that overtime will cost an extra credit.
  • Batch small edits — as long as that doesn’t cause a big delay. It’s more effi­cient to address several small jobs in one go than sep­ar­ately.
  • Details really matter — including precise URLs and error mes­sages for troubleshooting. Please try to list the steps needed to reproduce the problem — it’s hard to fix stuff unless I can see it hap­pening.
  • Be ready to provide prompt feedback, espe­cially for work on dead­lines (or let me know when you will be available for this). Devel­oping solu­tions involves testing them, getting your feedback, and reworking them as necessary. Unex­pected delays in responses make scheduling harder and repeating requests for info takes time.
  • Trust my exper­ience. Nat­urally, I’ll outline what you really need to know from a business per­spective and answer a few ques­tions, but detailed dis­cus­sions do take bil­lable time.
  • Use a password manager and secure pass­words. Really. They save time and reduce hacking. I recommend KeePass because it’s free and multi-platform, but some paid ones may be a little more user-friendly.

What if my credits run out before my work is complete?

I’ll let you know in advance if this seems likely, so that you can pur­chase more. If you are on a Care Plan, these “top up” hours will be at the effective hourly rate shown for your current plan.

What platforms do you work with?

I’ve worked with many dif­ferent tech­no­logies, but these days, mostly:

  • HTML, CSS — the most basic “markup lan­guages” of the web, used to con­struct and style page layouts
  • JavaS­cript, jQuery — these make pages do more than just dis­playing text, links, images and forms
  • Word­Press, Woo­Com­merce, OpenCart, PrestaShop — among the most popular “open source” CMS and e-com­merce systems. Word­Press alone runs over 25% of all web­sites. I do occa­sionally work with other “LAMP stack” systems though (including bespoke-coded web applic­a­tions), so feel free to ask

Is there anything you don’t support?

It’s worth noting that I’m unlikely to be able to help with:

  • Sites built on cheap DIY plat­forms like Wix, which have built in lim­it­a­tions
  • Sites whose pages end in “.asp”, “.aspx” or “.jsp”. These use ASP/.NET (Microsoft) and Java tech­no­logies that are often pro­pri­etary and/or encrypted
Do you need help with website main­tenance or fixes?

Get in touch today!