Website Maintenance Options
Quick Fixes & Advice
Ad Hoc Support
£45 (30 mins)
Unless covered by a Maintenance Plan or prepaid Credits (see below), quick fixes, minor content edits, phone and email support costs just £45 for up to 30 minutes of dedicated technical support. Terms apply.
Website issues can be more complex than they appear. So support time beyond the first 30 minutes will be rounded to the nearest half hour. Maintenance plans or Credit blocks may still be more cost-effective, however.
Larger website updates generally involve diagnosis, design (for content, layout or code solutions), implementation, testing and feedback from you. These can rarely be predicted precisely, so prepaid Credits simplify billing and offer discounts for larger blocks of work.
Each Credit covers an hour of work or consultation. Credits are non-refundable, but stay on your account until used (up to 100 Credits — anything beyond that must be used within a month). You can buy Credits singly, or more cost-effectively in 4‑credit blocks, as needed. Terms apply.
Basic Website Maintenance Plan
Basic Maintenance Plan
Looking for simple ongoing support? My Basic Maintenance Plan provides up to an hour of fixes, content edits or phone/email consultation each month, for just £45 per month*. Unused time expires after 30 days.
The Basic Maintenance Plan has a three month minimum contract, then renews monthly. Terms apply.
* £35 per month for sites on my hosting plans.
Website Security Updates
Security updates are essential for editable sites. So my “Pro Hosting Plus” and “Business Hosting Plus” packages include them as standard. Otherwise, I can offer similar monitoring and security updates for WordPress-based sites on other hosts for just £45 per month. Please contact me if that interests you.
Website Maintenance FAQS
Can a Website Care Plan Boost My Sales?
How can I help to keep costs down?
- Provide as much info as possible up-front. This includes content, details of the problem, and (if it’s the first time I’m working on your site) the following login details:
- An admin login for your CMS, if applicable
- An (S)FTP account login (including the server name and any other relevant details)
- Book early. My time is in demand. If you have a deadline, don’t leave it until the last minute — or even the last day, week or month! If I have to work overtime to meet your deadline, every two hours (or) part of that overtime will cost an extra credit.
- Batch small edits — as long as that doesn’t cause a big delay. It’s more efficient to address several small jobs in one go than separately.
- Details really matter — including precise URLs and error messages for troubleshooting. Please try to list the steps needed to reproduce the problem — it’s hard to fix stuff unless I can see it happening.
- Be ready to provide prompt feedback, especially for work on deadlines (or let me know when you will be available for this). Developing solutions involves testing them, getting your feedback, and reworking them as necessary. Unexpected delays in responses make scheduling harder and repeating requests for info takes time.
- Trust my experience. Naturally, I’ll outline what you really need to know from a business perspective and answer a few questions, but detailed discussions do take billable time.
- Use a password manager and secure passwords. Really. They save time and reduce hacking. I recommend KeePass because it’s free and multi-platform, but some paid ones may be a little more user-friendly.
What if my credits run out before my work is complete?
I’ll let you know in advance if this seems likely, so that you can purchase more. If you are on a Care Plan, these “top up” hours will be at the effective hourly rate shown for your current plan. Otherwise, the Block rates will apply.
What platforms do you work with?
I’ve worked with many different technologies, but these days, mostly:
- HTML, CSS — the most basic “markup languages” of the web, used to construct and style page layouts
- WordPress, WooCommerce, OpenCart, PrestaShop — among the most popular “open source” CMS and e‑commerce systems. WordPress alone runs over 25% of all websites. I do occasionally work with other “LAMP stack” systems though (including bespoke-coded web applications), so feel free to ask
It’s worth noting that I’m unlikely to be able to help with:
- Sites built on cheap DIY platforms like Wix, as those have built in limitations
- Sites whose pages end in “.asp”, “.aspx” or “.jsp”. These use ASP/.NET (Microsoft) and Java technologies that are often proprietary and/or encrypted