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Website Maintenance

Website MaintenanceIs your website per­forming as well as it should? Probably not — unless you have a pro­fes­sional web designer doing regular website main­tenance.

Some web designers don’t offer ongoing website main­tenance, though. Many others only support sites they’ve built.

I aim to help. So, as long as you can provide suitable access, I’m happy to support sites built by others, as well as those I build myself.

Why Do Websites Need Maintenance?

The fast-changing web can  break any site. So you may just want to fix errors or add fea­tures to your site, or feel it’s time for a redesign. Updating non-editable (“static”) sites also requires coding skills, so you may need help with that, too. Without main­tenance, web­sites can also develop problems with:

  • Mobile-friend­liness — you’ll lose sales if your site fails Google’s mobile-friend­liness test
  • Security — site security is good for SEO, and vital if you’re selling online or pro­cessing visitor data
  • Out­dated Software — old systems are easy targets for hackers
  • Speed — vis­itors won’t wait for slow sites
  • Con­version Rates — all the above can stop vis­itors becoming cus­tomers. So can poor site layout, usab­ility and content. So ongoing “Con­version Rate Optim­isation” (CRO) boosts your bottom line

Website Maintenance Options

Quick Fixes & Advice

Unless covered by a Main­tenance Plan or prepaid Credits (see below), quick fixes, minor content edits, phone and email support costs just £45 for up to 30 minutes of ded­icated tech­nical support. Terms apply.

Website issues can be more complex than they appear. So support time beyond the first 30 minutes will be rounded to the nearest half hour. Main­tenance plans or Credit blocks may still be more cost-effective, however.

Larger Updates

Larger website updates gen­erally involve dia­gnosis, design (for content, layout or code solu­tions), imple­ment­ation, testing and feedback from you. These can rarely be pre­dicted pre­cisely, so prepaid Credits sim­plify billing and offer dis­counts for larger blocks of work.

Each Credit covers an hour of work or con­sultation. Credits are non-refundable, but stay on your account until used (up to 100 Credits — any­thing beyond that must be used within a month). You can buy Credits singly, or more cost-effect­ively in 4‑credit blocks, as needed. Terms apply.

Basic Website Maintenance Plan

Looking for simple ongoing support? My Basic Main­tenance Plan provides up to an hour of fixes, content edits or phone/email con­sultation each month, for just £45 per month*. Unused time expires after 30 days.

The Basic Main­tenance Plan has a three month minimum con­tract, then renews monthly. Terms apply.

* £35 per month for sites on my hosting plans.

Website Security Updates

Security updates are essential for editable sites. So my “Pro Hosting Plus” and “Business Hosting Plus” packages include them as standard. Oth­erwise, I can offer similar mon­it­oring and security updates for Word­Press-based sites on other hosts for just £45 per month. Please contact me if that interests you.

Website Maintenance FAQS

Can a Website Care Plan Boost My Sales?

Yes — because Credits can be used to pay for most of my ser­vices*, from web design and con­sultation to content mar­keting and my “SEO Plus” plans — which include a wide range of digital mar­keting options. The SEO Plus plans are really just Care Plans that default to building links instead of accu­mu­lating unused Credits. * Just not Loc­al­Crowd or my social posting and done-for-you social media mar­keting ser­vices, sorry.

How can I help to keep costs down?

Beyond buying Credits in bulk, here are a few more ways to keep your website main­tenance cost-effi­cient:
  • Provide as much info as pos­sible up-front. This includes content, details of the problem, and (if it’s the first time I’m working on your site) the fol­lowing login details:
    • An admin login for your CMS, if applicable
    • An (S)FTP account login (including the server name and any other rel­evant details)
  • Book early. My time is in demand. If you have a deadline, don’t leave it until the last minute — or even the last day, week or month! If I have to work overtime to meet your deadline, every two hours (or) part of that overtime will cost an extra credit.
  • Batch small edits — as long as that doesn’t cause a big delay. It’s more effi­cient to address several small jobs in one go than sep­ar­ately.
  • Details really matter — including precise URLs and error mes­sages for troubleshooting. Please try to list the steps needed to reproduce the problem — it’s hard to fix stuff unless I can see it hap­pening.
  • Be ready to provide prompt feedback, espe­cially for work on dead­lines (or let me know when you will be available for this). Devel­oping solu­tions involves testing them, getting your feedback, and reworking them as necessary. Unex­pected delays in responses make scheduling harder and repeating requests for info takes time.
  • Trust my exper­ience. Nat­urally, I’ll outline what you really need to know from a business per­spective and answer a few ques­tions, but detailed dis­cus­sions do take bil­lable time.
  • Use a password manager and secure pass­words. Really. They save time and reduce hacking. I recommend KeePass because it’s free and multi-platform, but some paid ones may be a little more user-friendly.

What if my credits run out before my work is complete?

I’ll let you know in advance if this seems likely, so that you can pur­chase more. If you are on a Care Plan, these “top up” hours will be at the effective hourly rate shown for your current plan. Oth­erwise, the Block rates will apply.

What platforms do you work with?

I’ve worked with many dif­ferent tech­no­logies, but these days, mostly:

  • HTML, CSS — the most basic “markup lan­guages” of the web, used to con­struct and style page layouts
  • JavaS­cript, jQuery — these make pages do more than just dis­playing text, links, images and forms
  • Word­Press, Woo­Com­merce, OpenCart, PrestaShop — among the most popular “open source” CMS and e‑commerce systems. Word­Press alone runs over 25% of all web­sites. I do occa­sionally work with other “LAMP stack” systems though (including bespoke-coded web applic­a­tions), so feel free to ask

It’s worth noting that I’m unlikely to be able to help with:

  • Sites built on cheap DIY plat­forms like Wix, as those have built in lim­it­a­tions
  • Sites whose pages end in “.asp”, “.aspx” or “.jsp”. These use ASP/.NET (Microsoft) and Java tech­no­logies that are often pro­pri­etary and/or encrypted
Need help choosing a website main­tenance plan?

Get in touch today!