Is your website performing as well as it should? Probably not — unless you have a professional web designer doing regular website maintenance.
Websites aren’t “fire-and-forget” projects. Those treated as such invariably fail. They are marketing vehicles in an ongoing race against your competitors. So, they won’t get you far without the right fuel (great content), good driving (digital marketing) and skilled regular maintenance.
Some designers don’t offer ongoing website maintenance, though. Many others only support sites they’ve built. Amateur and cheap designers often disappear too, leaving clients high and dry.
If that has happened to you, let me know. I have saved many third-party projects over the years.
Why Do Websites Need Maintenance?
The fast-changing web can break any site. So without maintenance, websites develop problems with:
- Mobile-friendliness — mobile web use is the norm, so you’re losing sales if your site fails Google’s mobile-friendliness test
- Security — site security is good for SEO, and vital if you’re selling online or processing visitor data
- Outdated Software — old systems are easy targets for hackers, and can stop you from adding other new features, too
- Speed — visitors won’t wait for slow sites. Perfect scores on speed tests like GTmetrix are rarely possible, but worth trying for
- Conversion Rates — all the above can stop visitors becoming customers. So can poor site layout, usability and content. “Conversion Rate Optimisation” (CRO) boosts your bottom line
…or you may just want to fix errors or add features to your site, or feel it’s time for a redesign. Updating non-editable (“static”) sites also requires coding skills, so you may need help with that, too.
Website Maintenance Plans
Security Update Maintenance
Security updates are essential for editable sites. So my “Pro Hosting Plus” and “Business Hosting Plus” packages include them as standard. If you want to use a different host, I can offer similar daily monitoring and security updates for WordPress-based sites for just £45 per month. Please contact me if that interests you.
Basic Maintenance Plan
Basic Maintenance Plan
Looking for simple ongoing support? My Basic Maintenance Plan provides up to an hour of fixes, content edits or phone/email consultation each month, for just £45 per month. Unused time expires after 30 days.
The Basic Maintenance Plan has a three month minimum contract, then renews monthly.
Other Site Support: Troubleshooting, Edits & Advice
Most tasks involve diagnosis, design (for content, layout or code solutions), implementation, testing and feedback from you. These can rarely be predicted precisely, so prepaid Credits simplify billing.
Each Credit normally covers an hour of work. Credits are non-refundable, but stay on your account until used (up to 100 Credits — anything beyond that must be used within a month).
You can buy Credits singly, or more cost-effective blocks, as needed:
|Block||£90 (£90/credit)||£300 (£75/credit)||£480 (£60/credit)|
Website Care Plans
Saving up Credits on a Care Plan can be a great way to spread the cost of future work. Sites often look dated after just a couple of years, but saving one credit a month over that time is likely to cover most redesigns.
So that’s what my website maintenance “Care Plans” let you do. They also limit the price of any “top up” Credits, if those are needed, and provide up to one free hour of consultation each month. That’s in addition to the Credits, but these hours don’t accumulate.
|Care Plan (Monthly)||£75 (£75/credit) Buy now||£150 (£75/credit) Buy now||£300 (£60/credit) Buy now||£500 (£50/credit) Buy now|
Care Plans have a three month minimum contract, then renew monthly. I don’t currently charge VAT.
Site Maintenance FAQS
Can a Website Care Plan Boost My Sales?
How can I help to keep costs down?
- Provide as much info as possible up-front. This includes content, details of the problem, and (if it’s the first time I’m working on your site) the following login details:
- An admin login for your CMS, if applicable
- An (S)FTP account login (including the server name and any other relevant details)
- Book early. My time is in demand. If you have a deadline, don’t leave it until the last minute — or even the last day, week or month! If I have to work overtime to meet your deadline, every two hours (or) part of that overtime will cost an extra credit.
- Batch small edits — as long as that doesn’t cause a big delay. It’s more efficient to address several small jobs in one go than separately.
- Details really matter — including precise URLs and error messages for troubleshooting. Please try to list the steps needed to reproduce the problem — it’s hard to fix stuff unless I can see it happening.
- Be ready to provide prompt feedback, especially for work on deadlines (or let me know when you will be available for this). Developing solutions involves testing them, getting your feedback, and reworking them as necessary. Unexpected delays in responses make scheduling harder and repeating requests for info takes time.
- Trust my experience. Naturally, I’ll outline what you really need to know from a business perspective and answer a few questions, but detailed discussions do take billable time.
- Use a password manager and secure passwords. Really. They save time and reduce hacking. I recommend KeePass because it’s free and multi-platform, but some paid ones may be a little more user-friendly.
What if my credits run out before my work is complete?
What platforms do you work with?
- HTML, CSS — the most basic “markup languages” of the web, used to construct and style page layouts
- WordPress, WooCommerce, OpenCart, PrestaShop — among the most popular “open source” CMS and e‑commerce systems. WordPress alone runs over 25% of all websites. I do occasionally work with other “LAMP stack” systems though (including bespoke-coded web applications), so feel free to ask
It’s worth noting that I’m unlikely to be able to help with:
- Sites built on cheap DIY platforms like Wix, as those have built in limitations
- Sites whose pages end in “.asp”, “.aspx” or “.jsp”. These use ASP/.NET (Microsoft) and Java technologies that are often proprietary and/or encrypted