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Website Support Services

Website support servicesWebsites aren’t fire-and-forget projects. They are ongoing services that need resources and maintenance. So, I provide various website support services including care plans and hosting packages that offer much more than just the usual web storage space.

Hosting & Domains

A domain name is your website’s address; hosting is the land on which it’s built. You need both and I’ll generally need direct access to them. However, not all systems are created equal. So, I offer three “Hosting Plus” packages.

As their name suggests, these are far more than normal hosting packages. They include various vital yet often-overlooked features that you need for success. For instance, unless otherwise agreed, they all use UK-based servers to simplify data regulation compliance. We can, of course, adjust and build on these packages as your site’s requirements grow:

Basic Hosting Plus

Suitable for non-editable websites only, my Basic Hosting Plus package includes 1 GB of storage, 10 GB of monthly bandwidth, 1 domain*, social media ‘like’ buttons (and optional ‘follow’ buttons), email services and daily backups. You’ll get direct access to site stats with basic spam-filtering, because fake traffic can be very misleading. I’ll also create an SEO sitemap for your site and submit it to the major search engines. Basic Hosting costs just £25 per month.

* Includes Nominet (common ‘.uk’ types) and Classic (.com/.org/.net) domains

Pro Hosting Plus

Editable websites benefit from my Pro Hosting Plus package, as their extra flexibility makes them easier (and more lucrative) targets for hackers. This package provides all the benefits of Basic Hosting (above), with 2GB of storage, 20 GB of bandwidth and up to two databases (used to run editable sites).

Normal hosting packages would stop at that – you’d only find out what you were missing by asking experts in SEO, online marketing and security. However, I do all of those things – and your success is my success, so I don’t want you to miss out.

Pro Hosting Plus is a managed hosting package. It covers regular site software monitoring and basic security updates, worth over £100 per month. Some managed hosting services only cover core software updates. Pro Hosting Plus covers updates to your site’s individual plugins and extensions, too.

…but wait, there’s (even) more!

This package also includes a Content Delivery Network (“CDN”) to improve SEO, site speed, reliability and security, and legal compliance solutions for Cookie and Privacy Policy regulations. Pro Hosting Plus costs £50 per month.

Business Hosting Plus

E-commerce and membership sites need SSL security. Sensitive data like email addresses can normally be intercepted easily as it crosses the web. “SSL” security encrypts the data in transit and validates site ownership to reduce the threat from fake (or “spoof”) sites stealing visitor data.

Browsers display a padlock on sites secured by valid SSL certificates and warnings on pages that collect sensitive data without SSL. Trust is vital for sales, so “trust marks” like the padlock directly increase turnover. By protecting logins, SSL also reduces the risk of hacking and expensive data leaks.

Business Hosting Plus is a managed hosting package with SSL security, all the benefits of Pro Hosting Plus (above), 3 GB of storage and 30 GB of bandwidth. This package also offers advanced SEO features to give your site a head start in the race for good search engine positioning. With a custom stats dashboard for a quick overview of all your site, search, email, social media and other marketing service stats, this package provides a great foundation for your online business. Business Hosting Plus costs £75 per month.

Basic Hosting Plus

  • 1 GB storage
  • 10 GB monthly bandwidth
  • 1 Nominet/Classic domain (optional)
  • Up to 5 email addresses
  • Social Media buttons
  • Daily backups
  • Spam-filtered site stats
  • Sitemap submission
  • UK-based hosting
  • +£3/GB extra storage

Business Hosting Plus

  • 3 GB storage
  • 30 GB monthly bandwidth
  • 1 Nominet/Classic domain (optional)
  • Up to 15 email addresses
  • Social Media buttons
  • Daily backups
  • Spam-filtered site stats
  • Sitemap submission
  • UK-based hosting
  • +£1/GB extra storage
  • 3 databases
  • Content Delivery Network (CDN)
  • Cookie compliance solution
  • Privacy compliance solution
  • Managed security updates
  • Up to 3 websites
  • Advanced SEO features
  • Custom stats dashboard
  • SSL security certificate

Care Plans

Outdated design and information don’t impress visitors. So naturally, search engines prefer sites that get regular updates. Even if you don’t care about search positioning, changes in web technologies eventually break most sites. To help with these issues, I provide ongoing website support services, either ad hoc, or at reduced rates in prepaid time-blocks or on a retainer. If you think you may need regular help with your website, please contact me for details of these Care Plans.